INSTITUTE OF CUSTOMER SERVICE

Overview

Company Name	INSTITUTE OF CUSTOMER SERVICE
Company Status	Active
Legal Form	Private Limited Company by guarantee without share capital, use of 'Limited' exemption
Company Number	03316394
Jurisdiction	England/Wales
Date of Creation	Feb 11, 1997

Summary

Has Super Secure PSCs	No
Has Charges	No
Has Insolvency History	No
Registered Office is in Dispute	No

What is the purpose of INSTITUTE OF CUSTOMER SERVICE?

Activities of professional membership organisations (94120) / Other service activities

Where is INSTITUTE OF CUSTOMER SERVICE located?

Registered Office Address	Ground Floor 4 Gainsford Street SE1 2NE London England
Undeliverable Registered Office Address	No

What are the latest accounts for INSTITUTE OF CUSTOMER SERVICE?

Next Accounts
Overdue	No
Next Accounts Period End On	Mar 31, 2027
Next Accounts Due On	Dec 31, 2027
Last Accounts
Last Accounts Made Up To	Mar 31, 2026

What is the status of the latest confirmation statement for INSTITUTE OF CUSTOMER SERVICE?

Last Confirmation Statement
Last Confirmation Statement Made Up To	Feb 11, 2027
Next Confirmation Statement Due	Feb 25, 2027
Next Confirmation Statement Made Up To	Feb 11, 2026
Overdue	No

What are the latest filings for INSTITUTE OF CUSTOMER SERVICE?

Filings
Date	Description	Document	Type
Jul 23, 2026	Full accounts made up to Mar 31, 2026	29 pages	AA

Jul 17, 2026	Termination of appointment of David Torquil Macleod as a director on Jul 08, 2026	1 pages	TM01

Jul 01, 2026	Termination of appointment of Giles James Martin Hawke as a director on Jun 30, 2026	1 pages	TM01

Feb 19, 2026	Confirmation statement made on Feb 11, 2026 with no updates	3 pages	CS01

Jul 11, 2025	Full accounts made up to Mar 31, 2025	32 pages	AA

Feb 11, 2025	Confirmation statement made on Feb 11, 2025 with no updates	3 pages	CS01

Oct 11, 2024	Appointment of Ms Jacqueline Starr as a director on Oct 01, 2024	2 pages	AP01

Jul 30, 2024	Full accounts made up to Mar 31, 2024	31 pages	AA

Jul 17, 2024	Appointment of Ms Winifred Naa Deedei Armah as a secretary on Jul 17, 2024	2 pages	AP03

Jul 17, 2024	Termination of appointment of William Leonard as a secretary on Jul 17, 2024	1 pages	TM02

Jun 25, 2024	Termination of appointment of Mark James Gait as a director on Jun 12, 2024	1 pages	TM01

Jun 18, 2024	Appointment of Mr Christopher John Pitt as a director on Jun 05, 2024	2 pages	AP01

Feb 11, 2024	Confirmation statement made on Feb 11, 2024 with no updates	3 pages	CS01

Aug 03, 2023	Full accounts made up to Mar 31, 2023	31 pages	AA

Feb 22, 2023	Confirmation statement made on Feb 11, 2023 with no updates	3 pages	CS01

Feb 21, 2023	Appointment of Mr David Torquil Macleod as a director on Feb 01, 2023	2 pages	AP01

Feb 07, 2023	Termination of appointment of Cathryn Elizabeth Ross as a director on Jan 31, 2023	1 pages	TM01

Aug 11, 2022	Appointment of Mr Graham Winston Edwards as a director on Jul 13, 2022	2 pages	AP01

Aug 11, 2022	Termination of appointment of Simon John Roberts as a director on Jul 13, 2022	1 pages	TM01

Aug 08, 2022	Full accounts made up to Mar 31, 2022	31 pages	AA

May 30, 2022	Registered office address changed from 3rd Floor, Mill House, Mill Street London SE1 2BA England to Ground Floor 4 Gainsford Street London SE1 2NE on May 30, 2022	1 pages	AD01

Feb 11, 2022	Confirmation statement made on Feb 11, 2022 with no updates	3 pages	CS01

Feb 11, 2022	Termination of appointment of Paul William Pugh as a director on Aug 31, 2021	1 pages	TM01

Nov 23, 2021	Full accounts made up to Mar 31, 2021	34 pages	AA

Feb 17, 2021	Confirmation statement made on Feb 11, 2021 with no updates	3 pages	CS01

View All Filings

Who are the officers of INSTITUTE OF CUSTOMER SERVICE?

Officers
Name	Appointed On	Resigned On	Role	Address	Country of Residence	Nationality	Date of Birth	Number
ARMAH, Winifred Naa Deedei Gainsford Street SE1 2NE London Ground Floor 4 England	Jul 17, 2024		Secretary	Gainsford Street SE1 2NE London Ground Floor 4 England				325222110001
CAUSON, Joanna Esther Gainsford Street SE1 2NE London Ground Floor 4 England	Mar 30, 2009		Director	Gainsford Street SE1 2NE London Ground Floor 4 England	United Kingdom	British	1967-11	137616700001
COWIE, Jonathan Alexander Gainsford Street SE1 2NE London Ground Floor 4 England	Jul 20, 2016		Director	Gainsford Street SE1 2NE London Ground Floor 4 England	United Kingdom	British	1967-12	201871510001
EDWARDS, Graham Winston Gainsford Street SE1 2NE London Ground Floor 4 England	Jul 13, 2022		Director	Gainsford Street SE1 2NE London Ground Floor 4 England	Wales	British	1954-1	172785830001
FELL, Shirley Elizabeth Gainsford Street SE1 2NE London Ground Floor 4 England	Jul 20, 2016		Director	Gainsford Street SE1 2NE London Ground Floor 4 England	United Kingdom	British	1964-3	170412630001
PITT, Christopher John Gainsford Street SE1 2NE London Ground Floor 4 England	Jun 05, 2024		Director	Gainsford Street SE1 2NE London Ground Floor 4 England	England	British	1967-3	324177510001
STARR, Jacqueline Gainsford Street SE1 2NE London Ground Floor 4 England	Oct 01, 2024		Director	Gainsford Street SE1 2NE London Ground Floor 4 England	United Kingdom	British	1971-9	286298590001
COOPER, Paul Anthony High Barn Cliftons Farm Drive Nethergate Street CO10 8SE Clare Suffolk	Jun 28, 2001	Aug 01, 2005	Secretary	High Barn Cliftons Farm Drive Nethergate Street CO10 8SE Clare Suffolk		British		66209590001
LEONARD, William Gainsford Street SE1 2NE London Ground Floor 4 England	Apr 01, 2011	Jul 17, 2024	Secretary	Gainsford Street SE1 2NE London Ground Floor 4 England				162378140001
LILLEY, Catherine Anne Castle Court, St Peter's Street, Colchester CO1 1EW Essex 2	Aug 01, 2005	Mar 31, 2011	Secretary	Castle Court, St Peter's Street, Colchester CO1 1EW Essex 2		British		108061900001
RODWAY, John 16 Highview Avenue CO15 4DY Clacton On Sea Essex	Feb 11, 1997	Jun 28, 2001	Secretary	16 Highview Avenue CO15 4DY Clacton On Sea Essex		British		51321260001
CHAPMAN, Mary Madeline Addison Grove W4 1ER London 22	Jul 09, 2009	Jul 15, 2015	Director	Addison Grove W4 1ER London 22	England	British	1949-3	13419970001
CLARK, Graham Ronald 1 Church Lane Emberton MK46 5DD Olney Bucks	Mar 14, 2006	Jul 19, 2012	Director	1 Church Lane Emberton MK46 5DD Olney Bucks	United Kingdom	British	1949-2	54355000003
CONNOCK, Stephen Leslie 65 Marathon House 200 Marylebone Road NW1 5PL London	Feb 11, 1997	Jun 28, 2001	Director	65 Marathon House 200 Marylebone Road NW1 5PL London	United Kingdom	British	1949-11	81750540001
COOPER, Paul Anthony High Barn Cliftons Farm Drive Nethergate Street CO10 8SE Clare Suffolk	Sep 07, 1999	Jun 30, 2005	Director	High Barn Cliftons Farm Drive Nethergate Street CO10 8SE Clare Suffolk		British	1948-6	66209590001
CRAWFORD, Robert Wexford Lodge KA1 5QN Symington Ayrshire	Mar 15, 2005	Jul 09, 2009	Director	Wexford Lodge KA1 5QN Symington Ayrshire	Scotland	British	1949-11	156587790001
DAVIES, David Wyndham Downs Road KT18 5JD Epsom 30 Surrey	Feb 11, 1997	Jun 28, 2001	Director	Downs Road KT18 5JD Epsom 30 Surrey	England	British	1947-9	10487980001
DELL, Peter Lawson, Professor 212 High Street Roydon CM19 5EQ Harlow Essex	Oct 01, 1997	Nov 26, 1999	Director	212 High Street Roydon CM19 5EQ Harlow Essex		British	1934-10	70930750001
ELEAZU, Oke Amogu House 4 Borough High Street SE1 9QQ London Bridge England	Sep 01, 2012	Aug 31, 2018	Director	House 4 Borough High Street SE1 9QQ London Bridge England	England	British	1967-12	139235870001
GAIT, Mark James Gainsford Street SE1 2NE London Ground Floor 4 England	Sep 01, 2019	Jun 12, 2024	Director	Gainsford Street SE1 2NE London Ground Floor 4 England	United Kingdom	British	1971-8	263463420001
HAWKE, Giles James Martin Gainsford Street SE1 2NE London Ground Floor 4 England	Sep 01, 2010	Jun 30, 2026	Director	Gainsford Street SE1 2NE London Ground Floor 4 England	United Kingdom	British	1969-11	90212310002
HAWKE, Giles James Martin Castle Court, St Peter's Street, Colchester CO1 1EW Essex 2	Jul 15, 2010	Jul 15, 2010	Director	Castle Court, St Peter's Street, Colchester CO1 1EW Essex 2	United Kingdom	British	1969-11	90212310002
HEALD, Graham William House 4 Borough High Street SE1 9QQ London Bridge England	Sep 01, 2012	Jan 31, 2016	Director	House 4 Borough High Street SE1 9QQ London Bridge England	United Kingdom	British	1966-6	176600090001
JOHNS, Edward Alistair, Dr Prosper House Palace Gate Farm RG29 1JX Odiham Hampshire	Feb 11, 1997	Jul 09, 2009	Director	Prosper House Palace Gate Farm RG29 1JX Odiham Hampshire	United Kingdom	British	1936-11	148765850001
JOHNSTON, Robert, Professor Rowson View Monyash DE45 1JH Bakewell Derbyshire	Dec 01, 2002	Jul 30, 2005	Director	Rowson View Monyash DE45 1JH Bakewell Derbyshire		British	1953-2	86676520001
KELLETT, Sarah 22 St Peters Street CO1 1ED Colchester Essex	Jun 01, 2004	Dec 31, 2004	Director	22 St Peters Street CO1 1ED Colchester Essex		British	1962-9	104028210001
KENDALL, Howard Stanley Nut Hatch Goodley Stock Crockham Hill TN8 6TA Edenbridge Kent	Apr 03, 2001	May 18, 2002	Director	Nut Hatch Goodley Stock Crockham Hill TN8 6TA Edenbridge Kent	England	British	1954-10	46103830001
MACLEOD, David Torquil Gainsford Street SE1 2NE London Ground Floor 4 England	Feb 01, 2023	Jul 08, 2026	Director	Gainsford Street SE1 2NE London Ground Floor 4 England	England	British	1952-5	65279420002
O'DONOVAN, Ita Mary, Dr Brinsley Cottage 57 Longton Road Trentham ST4 8ND Stoke On Trent	Oct 10, 2002	Jun 30, 2005	Director	Brinsley Cottage 57 Longton Road Trentham ST4 8ND Stoke On Trent		British	1946-5	80781560001
PARSONS, David John 142 The Street Capel St Mary IP9 2EL Ipswich Suffolk	Jan 01, 1998	Mar 31, 2009	Director	142 The Street Capel St Mary IP9 2EL Ipswich Suffolk	United Kingdom	British	1949-8	55476540001
PUGH, Paul William Mill Street SE1 2BA London 3rd Floor, Mill House, England	Sep 01, 2015	Aug 31, 2021	Director	Mill Street SE1 2BA London 3rd Floor, Mill House, England	England	British	1960-8	76166370001
REED, Charles Patterson Downs Cottage North Cerney Downs GL7 7DQ Cirencester Gloucestershire	Oct 10, 2002	Jul 15, 2010	Director	Downs Cottage North Cerney Downs GL7 7DQ Cirencester Gloucestershire	England	British	1951-7	46100750001
ROBERTS, Simon John Gainsford Street SE1 2NE London Ground Floor 4 England	Jul 15, 2015	Jul 13, 2022	Director	Gainsford Street SE1 2NE London Ground Floor 4 England	England	British	1971-1	200957170001
RODWAY, John 16 Highview Avenue CO15 4DY Clacton On Sea Essex	Oct 20, 1998	Jun 28, 2001	Director	16 Highview Avenue CO15 4DY Clacton On Sea Essex		British	1946-9	51321260001
ROSS, Cathryn Elizabeth Gainsford Street SE1 2NE London Ground Floor 4 England	Mar 05, 2019	Jan 31, 2023	Director	Gainsford Street SE1 2NE London Ground Floor 4 England	England	British	1974-4	256442910001

View Detailed Information on Officers and People with Significant Control

What are the latest statements on persons with significant control for INSTITUTE OF CUSTOMER SERVICE?

Persons with signficant control statements
Notified On	Ceased On	Statement
Feb 11, 2017		The company knows or has reasonable cause to believe that there is no registrable person or registrable relevant legal entity in relation to the company

View Detailed Information on Persons with Significant Control Statements

Data Source

UK Companies House
The official register of companies in the UK, providing public access to company information such as names, addresses, directors, and financial filings.
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